Wednesday, August 25, 2010

Wednesday's Brian Teaser

Can you name the restaurant that is closed every Sunday?

Thanks for playing!

Tuesday, August 24, 2010

Great Customer Service

I was amazed by the "extra mile" that a worker at Chick-fil-A performed this afternoon.

When I pulled up to the restaurant, it was raining like crazy. It was the kind of heavy rain that forces drivers to use their wipers in the full-blast mode. Everything was soaked, there were puddles everywhere, and the rain was coming down.

I was not looking forward to the run that was ahead of me to get into Chick-fil-A. I was going to sprint through the rain, ring my shirt, and kick the water out of my shoes.

I opened my car door and immediately a gentlemen ran towards me with an umbrella. When he arrived at my car, I noticed that he was an employee of Chick-fil-A. He greeted me and accompanied me and Keenan to the door. I was blown away!

I have never experienced such great care as a customer. Because of this experience, I was struck with a huge lesson. This act of service helped illustrate the importance of meeting people's needs. This man reached a massive need in my life - I wanted to stay dry.

Huge question: Do I give myself and serve the real needs of the people around me?